Minor Eye Conditions Service

Closed 20 Jul 2012

Opened 7 Jun 2012

Feedback updated 21 Aug 2012

We asked

We asked for your views as to what was important in the design of our new Minor Eye Condition's Service. We also asked if you would use the service if you had a minor eye condition.

You said

You told us that the things that are most important to you are that the service is safe and effective and run by well trained staff who know when to refer urgent cases on, that the service is accessible i.e. well publicised, it is easy to book and get an appointment, it is in Stockport and easy to get to on public transport and that it meets the needs of different population groups such as travellers, those who need interpretation services and workers. 83% of you told us that you would use the service if you had a minor eye condition.

We did

We have used your feedback to help us to write the service specification for the MInor Eye Conditions Service. We will also use your responses to help us to inform people about the new service and how it will work through patient information leaflets, local publications and other forms of communication.

Results updated 15 Nov 2012

Minor Eye Conditions’ Service Survey – Public responses

Results

96 people responded to the survey; of those who took part 87 respondents provided the first part of their postcode and of these 97% were residents of Stockport:

82.29% were members of the public

10.42% were members of a stakeholder group

7.29% did not answer this question

  • The vast majority of respondents (72%) were female
  • 41% of the 80 respondents who gave their date of birth were between 50 and 69 years; 26% between 70 and 79 years and only 9% of respondents 29 years or less.
  • 61% declared no disability
  • 86% came from a White British background
  • 59% declared their religion as Christian and 18% indicated no religion or belief
  • 88% of respondents were heterosexual; 2% declared their sexuality as LGB; while 10% did not answer the question

 

When asked how important it is that people can make an appointment with the service themselves (i.e. you do not have to be referred by your GP), 34% of respondents felt that this was ‘very important’ and 56% felt that this is ‘important’.

82% felt that it is ‘very important’ that people are seen by a suitably trained and qualified eye care health professional. A further 16% felt that this was ‘important’.

The timeliness of care is also important to respondents. When asked whether people with symptoms which may require urgent attention, are seen by the service within 24 hours or advised to attend A&E, 72% felt that this is ‘very important’ and 23% felt that this is ‘important.’ No respondents felt that this is ‘not at all important’ or ‘not very important.’

Most respondents felt that for non-urgent symptoms, being offered an appointment within 2 working days is ‘important’ (59%) or ‘very important’ (28%).

Being clear about when patients need referring on to a hospital eye clinic or A&E is deemed ‘very important’ by the majority of respondents (74%) or ‘important’ (22%). No respondents felt that this is ‘not at all important’ or ‘not very important.’

93% felt that it is ‘important’ or ‘very important’ that the health professional you see is able to arrange medication for your eye condition.  Similarly 92% felt that it is ‘important’ or ‘very important’ that if necessary, you are given a follow-up appointment with the same service to help you manage your eye condition.

Being able to book patients in to a hospital eye clinic for urgent care is also a priority with 73% of respondents deeming that it is ‘very important’ that the service could do this and a further 21% deeming this ‘important’.

Locating the service in the borough of Stockport is a priority with 90% of respondents citing this as ‘very important’ or ‘important’ and 82% felt that the service should be offered in a range of locations across the borough.

90% felt that it was ‘very important’ or ‘important’ that the service was available Monday to Saturday during the day and a further 77% thought that offering evening appointments was either ‘very important’ or ‘important’.

A number of respondents gave us their views on the service in the ‘free text’ boxes after each question. In summary, key themes included the importance of providing a safe and effective service with well trained staff who know when to refer urgent cases on, ensuring that the service is accessible i.e. easy to book and get an appointment, local and easy to get to on public transport and that it meets the needs of different population groups such as travellers, those who need interpretation services and workers. 

When asked if they would use the service if they had a minor eye conditions, the majority (83%) of respondents said ‘yes.’

Progress update

A service specification for the Minor Eye Conditions’ Service has now been completed, taking in to account your responses to our survey. We will be putting the service out to tender in August 2012 and anticipate that the new Minor Eye Conditions’ Service will be up and running from January 2013.

 

Further progress update

We have now approved Primary Eyecare (Stockport) Ltd to provide the MInor Eye Conditions' Service. Primary Eyecare (Stockport) Ltd is a consortium of local optometry practices (opticians) across Stockport who will offer the service.

NHS Stockport, Primary Eyecare (Stockport) Ltd and Stockport NHS Foundation Trust are now working together to mobilise the service and manage the resultant changes to the ophthalmology care pathway.

The service commencement date has now been set for 1st April 2013.

Overview

Development of a Minor Eye Conditions Service in primary care

NHS Stockport is developing a service to diagnose and treat minor eye conditions in primary care. This means relocating care from GPs and Stepping Hill Hospital for recent onset eye conditions which can be managed safely and effectively in the community by eye care health professionals.

Community-based services for minor eye conditions are already running successfully in a number of places in England and across the whole Wales. The types of minor eye conditions that this new eye service will care for include red eye, dry eye, in-growing eyelashes, recent onset flashes and floaters.

Our aim is to bring high-quality eye care closer to home for patients, with quick access to advice and treatment . In doing this, we hope to free up capacity in busy hospital eye services. This will allow the hospital to focus on treating more serious eye conditions, which may threaten a person’s sight and need hospital care.

Why your views matter

National guidance is available to help us to design a safe and effective service. However we also want to know what is most important to you.

To give us your views, please could you complete the following questionnaire.

What happens next

This consultation will close on 13th July 2012. A summary of the results of the consultation will be published on Citizen Space by 15th August 2012.

We will use the results to try and ensure that we are designing a suitable service to meet the needs of local people.

Areas

  • All Areas

Audiences

  • Men
  • Women
  • Older people
  • Young adults
  • Patients

Interests

  • Optometry
  • Unscheduled care