Disability Stockport Event

Closed 2 Aug 2011

Opened 2 Aug 2011

Results Updated 16 Aug 2011

Report from:              Kirsty Bagnall

Report to:                  LINk Core Group

Date:                           4th August 2011

Name & details of the Event:

 

Celebrating Diversity

Who organised the event:

 

Disability Stockport

LINk members involved:

 

Margaret McCauseland, Pauline Roberts and Joyce Drummond with support from Kirsty Bagnall.

Event overview (continue overleaf is necessary):

 

The event was held in Mersey Square in Stockport and footfall was constant, due to the size of the area, and people coming into the event from both directions and not attending every stand, it is difficult to estimate overall attendance at the event.

About 70 people attended the LINk stand during the day and around 25 people took application forms. We also gave out the remainder of our Newsletters (about 20) and around 50 people took LINk information including leaflets.

Last year at the same event, the LINk spent two days collecting feedback from the public. NHS Stockport and Stockport Adult Social Care did the same thing, so there was duplication in resources and the public’s time. Learning from experience, prior to the event, I contacted both organisations and we decided to work together collecting feedback.

All questions asked related to both health & social care in Stockport. Examples of what health and social care is were available on the board based on the LINk feedback form.

What do Stockport health & Social Care Services do well?       

We received 25 pieces of feedback on this question. Several answers were vague, commenting that ‘services’ were ‘good’. There were two comments comparing Stockport’s services with other areas and commenting that Stockport was better. Two comments complimented Care call while two complimented Shopmobility Stockport. Two positive comments also complimented the information available in Stockport on services.

“Services are aware of issues that affect disabled people”

Positive comments were also gained on social workers, the HIV services at council, the Supporting People service, Stepping Hill Hospital, GPs, the prescription delivery service, Bridge Care, Laurel Bank Care Home, Newbridge and Continuing health care.

What do Stockport health & Social Care Services not do well?

We received 15 pieces of feedback on this question, which is a positive sign as it showed that more people are happier with services than are unhappy.

The majority of negative feedback was around Stepping Hill Hospital, which comments on their complaints procedures (which the LINk has a task group looking into), discharge procedures (which the LINk have been working alongside the hospital to look at), comfort and information while waiting at A&E and nurses wearing their uniforms outside of the hospital.

“Sometimes workers don’t treat people with dignity and respect”

There were several comments about information including a comment on the Info Guide, which is seen as ‘absolutely brilliant’ but has since been stopped. Other comments were around the availability of information for people who are not online.

There were also comments about how care staff are undervalued, that services need more money, that the odd home care worker was poor, comments about wanting more support and a comment that care homes should not be closed.

How could we improve services?

We received 13 pieces of feedback to this question.

Two people commented that they would like to see pharmacists on-site at GPs. More comments on hospital discharge were given, including a suggestion for the hospital to talk to easy-go transport around discharge.

There were three comments around consultations, saying that service providers should talk to service users more and hold real, usable consultations with service users, not just lip-service. There was a reminder to keep a link between the management and the public’s real lives.

There was a request fro higher levels of direct payments and the person giving the feedback was directed towards the Council’s Right To Control information.

There was also a comment that social workers needed to be covered if they are off sick and Ring & Ride should be able to cross boundaries like the Trafford Centre and Bury Market

If you controlled the Money, what would you spend it on?!

Many people answered that they felt unable to answer this question. Several because “if the managers cannot work it out, how am I supposed to?

Comments that people made are as follows:

  • Diabetes nurse
  • Research into alcohol dependency with older people.
  • Day service should have more money so that service users don’t have to pay so much.
  • Prevention, prevention, prevention.
  • Psychological therapies for people with serious mental illness.
  • Make sure people are getting the support they need.
  • More care staff - quality and quantity.
  • More care for the elderly - are cruises cheaper than care homes?! (x2)
  • Surgery and getting waiting lists down
  • Invest in long term plans for ageing population, better health, social inclusion.
  • More money for nurses.

Feedback received that does not relate to health & social care was a positive comment on the cleaners at Bramhall Park, a negative comment about the bus station, a request for more toilets in the town centre and several comments about more police on the beat tackling anti-social behaviour.

A final ‘Graffiti Board’ was set up to fit in with the theme of the event “Celebrating Diversity”, asking people to celebrate what was good about Stockport.

There were lots of comments about the location of Stockport, including being close to the hills, lots of green space, lots of parks and being close to the airport.

People in Stockport were commented on as nice, friendly, cheerful and welcoming. One person commented that people are willing to stop and help them as they are registered blind.

Services highlighted included Signpost for Carers, Disability Stockport, the Wellbeing Centre, Stockport College (with a comment that it should become a university), the Hatworks, the market, Hallfield and free museums.

There were positive comments on transport, especially around the free bus pass.

Stockport is a lovely place to live

There were additional comments that Stockport is making more improvements for people wanting volunteer work, that people should not litter in parks and there are good chances to meet new people.

The information gathered was from members of the general public and as such will feed into general LINk feedback.

Conclusion / Follow ups – was the event useful in promoting the LINk, its work and signing up members (if so how many people signed up/took information):

 

As above

Actions for LINk Core or Wider Members if any:

 

None at present

Report Resources if any (time/money/implications):

 

Volunteer + Staff time & Refreshments. Stall.

 

 

Social Workers

Positive

Great support for mum

general services

Positive

Good at advertising services and making sure people know what’s available.

HIV Services at council

Positive

Service is good

Supporting people service

Positive

Service is good

Stepping Hill

Positive

Excellent care in hospitals compared with Australia

GPs in Stockport

Positive

Good GPs

general services

Positive

Compared to other areas, stockport is great!

Care call

Positive

Very good service

Care call

Positive

Very good service

Prescription delivery service

Positive

Good service

Bramhall park

Positive

Big plans at Bramhall Park. Very good official cleaners

general services

Positive

Aware of issues that affect disabled people

Bridge Care

Positive

Home care support good

general services

Positive

Front line staff do a great job under current circumstances

Shopmobility Stockport

Positive

Training they deliver is great

Laurel Bank Care Home

Positive

Good service

Support services

Positive

Being able to fund services to provide support

Newbridge

Positive

Good service

Continuing health care

Positive

Responsiveness is improving

Civic Review

Positive

Information & numbers available in civic review good

general services

Positive

Everything is good!

Stepping Hill

Positive

Great treatment of patients and public at Stepping Hill - well done!

Asda Pharmacy (Town centre)

Positive

Fast and can also do shopping at the same time.

Shopmobility Stockport

Positive

Good service

Home care

Negative

Sometimes workers don’t treat people with dignity and respect

Stepping Hill Hospital

Negative

Bad at dealing with complaints

Stepping Hill Hospital

Negative

Understand there may be a wait, but no comfort or information while waiting at a&e.

general services

Negative

Too much information is now only online - not all of us are online

Stepping Hill Hospital

Negative

Nurses wearing their uniforms outside of the hospital is unsanitary

Pharmacist

Negative

Mistakes being made on repeat prescriptions service by the pharmasist

Information Guide

Negative

Info Guide is absolutely brilliant but last published in 2009 - needs updating and done in large print x2

Care staff

Negative

Care staff are undervalued

Bus station

Negative

Bus station needs an overhaul

general services

Negative

Not enough money!

Home care

Negative

The odd care worker was poor

Stepping Hill Hospital

Negative

Needs better discharge procedures

general services

Negative

I’d like more support

Care homes

Negative

Shouldn’t be closing care homes

general services

Negative

Accessing information online at libraries is ‘ok’, but you can’t take it away with you.

 

How could we improve services?

Cover for social workers who are off sick. We had a trip organised and paid for, but because the social workers was off sick, it had to be cancelled, you would have thought they’d have been able to put in cover for her.

Having pharmacists on-site at GPs (x2)

We need more police on the beat (x2)

The hospital musttalk to easy go about helping with hospital discharge.

Talking to service users more

Real, usable consultations with service users - not just lip-service

We need more public loo’s in the town centre.

Keeping a link between the management and our real lives.

Transport out of hospital on discharge can be very delayed

Ring & Ride should be able to cross boundaries like the Trafford Centre and Bury Market

High levels of direct payments

If you controlled the Money, what would you spend it on?!

Many people answered that they felt unable to answer this question. Several because “if the managers cannot work it out, how am I supposed to?”

Diabetes nurse

Research into alcohol dependency with older people.

Day service should have more money so that service users don’t have to pay so much.

Prevention, prevention, prevention.

Psychological therapies for people with serious mental illness.

Make sure people are getting the support they need.

Crime prevention, criminal rehabilitation, restorative justice.

More care staff - quality and quantity.

More care for the elderly - are cruises cheaper than care homes?!

Surgery and getting waiting lists down

Invest in long term plans for ageing population, better health, social inclusion.

More money for nurses

More police on the beat and stopping Anti social behaviour

More support for the elderly.

 

Overview

NHS information stall at Disability Stockport's annual event.

Why We Are Consulting

Every year Disability Stockport runs market stalls in the town centre to promote diversity and understanding.

NHS Stockport is hosting a stall again this year to give local people information about our services and to hear views from people with a disability about our services.

What Happens Next

Views will be fed into our regular Board reports for consideration in decision making.

Areas

  • All Areas

Audiences

  • Men
  • Women
  • Older people
  • Younger people
  • Young adults
  • Patients
  • Carers
  • Ethnic Minorities
  • Families
  • People with disabilities
  • Disability group

Interests

  • Cancer
  • Dementia
  • Diabetes
  • Mental Health
  • COPD
  • Vaccination
  • Stroke
  • Sexual Health
  • Heart Disease
  • Weight
  • General Practice
  • Hospital Care
  • Pharmacy
  • Screening
  • Dentistry
  • Community Clinics
  • Intermediate Care
  • End of Life Care
  • Prescription Medication
  • Optometry
  • Unscheduled care
  • Surgery
  • Health information leaflets
  • Website
  • Events
  • Patient Reference Group
  • Dignity & Respect
  • Equality & Diversity
  • Access
  • Waiting Times
  • Satisfaction
  • Environment
  • Information