Springfield Surgery Patient Survey 2013

Closed 1 Mar 2013

Opened 19 Feb 2013

Feedback updated 20 Mar 2013

We asked

For your views regarding:- • appointments with the Nurse • the healthcare you receive, • contacting the Practice by telephone, • use of our web site, • the general waiting room area, • the overall service the practice provides • recommending the practice to others • possible future health promotion events.

You said

• You told us that it was now easier to book an appointment with the Nurse. • The majority of our patients were satisfied with the healthcare they received from the practice. • All responses indicated that it was either easy or very easy to contact the Practice, • A large majority of our patients do not use the Practice website. • We received a number of suggestions regarding improvements to the waiting room. • Overall 86% of patients were satisfied with the overall service. • A huge 94% of our patients would recommend the Practice to someone moving into the local area. • Patients told us that they would be most interested in attending events around Diabetes and Heart conditions.

We did

.• Employed a Phelbotomist to take blood test to alleviate the Nurse appointments • The practice staff hold regular clinical update meetings to help us improve the healthcare you receive, • Practice staff now undertake structured training including communication skills? • We will endeavour to advertise our website to patients. The site is regularly updated and includes detailed responses to patient comments. • The overall service we provide to our patents is regularly reviewed by the PRG, • Suggestions given for future events will be discussed with the practice Patient Reference Group.

Results updated 20 Mar 2013

For full results please see the attached file.

A summary of the results can be found under the "weasked, you said, we did" section below.



At Springfield Surgery  we are committed to involving Patients in our efforts to improve our Service and to engage with our Patients, encouraging them to offer opinion and suggestions as to where we are doing well and where we can still improve our service.

 Your opinion is important, and we would very much appreciate you taking a couple of minutes to complete a few short multiple choice questions on the survey.

Why your views matter

We want to make sure our patients are at the heart of everything we do so we asked our Patient Reference Group to help us prioritise areas for improvement.

Our Patient Group told us that we should focus on a number of areas including how we manage your health care and contacting the surgery and so we have created this survey to give you the opportunity to help us understand how we can improve in these areas.

What happens next

Reviewing your responses will help us to prioritise the areas we will work on over the next year.


  • All Areas


  • Patients


  • Website
  • Patient Reference Group
  • Input into decision making
  • Dignity & Respect
  • Equality & Diversity
  • Access
  • Waiting Times
  • Patient Satisfaction