Springfield Surgery Patient Views

Closed 15 Jan 2012

Opened 15 Nov 2011

Feedback updated 24 Jan 2012

We asked

What works well for you as a patient at Springfield Surgery? What does not work well for you as a patient at Springfield Surgery? Do you have any suggestions on how we could make improvements?

You said

Happy with the Practice Short notice appointments can be a problem Congestion in the waiting room Consider texting patients

We did

Sit and wait surgery every morning and emergency appointments in the evenings available Review seating arrangements A text service is being considered.

Results updated 24 Jan 2012

The results indicate that you are happy with the way in which Springfield Surgery operates and the way in which staff deal with your enquiries.  The results also indicate that you are happy with the surgery arrangements, however short notice appointments have been mentioned as a problem.

Two problems were identified – requesting repeat prescriptions by e-mail and congestion in the waiting room.

Two suggestions were made – to consider text messaging service and short spells of quiet music for the waiting room.

Please see the attached file for further details.



Consultation to seek views and feedback from Springfield Surgery Patients, about our services.

Why your views matter

Our mission statement is "Proud to promote quality Healthcare" we would welcome your comments.

Use this survey to tell us what you think.

We want our patients to help us develop services, to ensure we meet your health needs.

What happens next

Results and patient views will be taken to the next Patient Reference Group (PRG) to help prioritise our workplan for improving the surgery and services in the coming year.

For more details about how to join our Patient Reference Group please speak to a Receptionist


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