Consensus event

Closed 25 Nov 2015

Opened 24 Nov 2015

Feedback updated 7 Dec 2016

We asked

You to come along and hear about the progress on developing models of care and to test them against seven 'personas'.

You said

You raised the following questions:

•Where does the ambulance service fit into the model?
•What is the out of hours model?
•Strengthen the ambition on prevention and lifestyle offering
•How can we pick up people (not previously known to the system) before they exacerbate?
•Model should look beyond health and social care to other public / private sector partners eg housing, fire, police to ensure it’s fully holistic (and sustainable) model
•How do we recognise that people are an asset as well as users of resource ie community asset building? The model is currently very practitioner and service focussed.
•Want assurance that the IT systems will be able to talk to each other at the right level.
•Virtual Access for planned care appointments / accessing consultants for advice and guidance – will require cultural shift – this will take time which needs to be reflected in implementation timescales.
•End of life care needs a wide remit to include people who may die within 5 years – need to include advance directives which underpin care planning so people have their wishes respected rather than working on a clinically safe model.

We did

•The programme teams have reflected on all the comments raised and will continue to address the issues and gaps as the models are designed in more detail throughout December and January.
•It was agreed that it would be useful to test the model of care on other personas, with more specific needs. As a result, the programme will develop additional personas around Dementia, Mental Health, End of Life, Care Home residents; additionally the persona for ‘Chronic condition, stable but with serious disability’ will be added to the cohort to be used going forward.

Results updated 14 Nov 2016

This event was attended by a mixture of staff, managers, leaders and some members of the public. It was to test out models against different 'personas' (people with different health and social care needs).



On November 11th, the Stockport Together Programmes held a Consensus Event with staff stakeholders, Healthwatch and some members of the public. Seven ‘personas’ were used to test the proposed model – to see whether the person’s needs would or would not be met, and highlight perceived issues, risks and gaps. The following Personas were used:

•Chronic condition but self-managed (Gerald & Jerry)
•Limited Reserves and Exacerbations (Alice & Ellen)
•Frail (Nora)
•Healthy (Bob and Jane)

There was general consensus that the model of care would address the needs of each of the personas, although there needed to be further development / articulation of the interfaces between the programmes and increased sensitivity.

Social care, mental health and third sector elements were not felt to be articulated strongly enough, and the model of care could put more emphasis on the huge change in workforce culture and public expectation / behaviour that will be required.

Why your views matter

To share progress and gain consensus with the developing models of care.

What happens next

The results will be used to further develop the models of care.


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